Where The Music's At

Our Address is 3550 Cellar Door Way, Virginia Beach VA 23456

Generally, our Admin Hours are from 9:00 AM - 5:00 PM.

Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Yes! Bike racks are located between Administration building and parking lot A. All bikes must be removed by the end of the event. Veterans United Home Loans Amphitheater at Virginia Beach is not responsible for lost or stolen bicycles.

Our box office will now be open on Mondays and Fridays from 10AM to 4PM.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

The venue does not allow camping or overnight parking of any kind.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Veterans United Home Loans Amphitheater at Virginia Beach does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main entry plaza.

The drop off area is located at the main entrance via the Dam Neck Road Entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot park and remain in their vehicles at the drop off locatoin during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

In the event of an emergency while on site- Veterans United Home Loans Amphitheater at Virginia Beach has trained paramedics to assist with any medical issues. First aid is located past the main concession stand in the Lake Plaza but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days - https://www.facebook.com/vabeachamp

There are a total of two entrance gates to the facility. Gates are available for use regardless of the ticket type. There is one Fast Lane gate located at the far left of the main entry gates, adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the VIP Parking lot. All guests using this gate must have the appropriate ticket to enter.

If you need assistance while at an event please visit one of our guest services areas located in each plaza.

Veterans United Home Loans Amphitheater at Virginia Beach will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.

Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one and a half hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 757-368-3021. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at www.livenation.com.

If you lose an item while you are at an event- you can visit our Guest Services stand located in the Entry Plaza to see if it has been turned in. 

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.

Any media inquiries need to be directed to www.livenation.com/pressrequests.

First Aid is located past the main concession stand in the Lake Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please notify a staff member upon entry into the venue or go to our Guest Services location in the Entry Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Merchandise will be available for all concerts at our Concert Gear booths located in all three plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycles can park at our Preferred Parking Lot, located at the Dam Neck Road entrance. There is no additional fee for motorcycle parking.

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

General parking is included in the price of your ticket. General Parking lots are accessible via Concert Drive or Dam Neck Road. You may upgrade to Preferred Parking or Reserved Parking, which is accessible via the Dam Neck Road entrance, and located close to the main entry gates. Admission to the Preferred Parking or Reserved Parking lot can be purchased in advance or on-site if available. Oversized vehicles will be charged an additional fee to park. You may purchase oversized vehicle parking in advance on our upgrades tab or on-site. Space is limited. The VIP parking lot is accessible through Concert Drive. The VIP lot is permit controlled.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Preferred Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Preferred Parking is located adjacent to the main entry gates and is accessible via Dam Neck Road. Preferred Parking does not guarantee early exit out of the parking lot.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please click here.

Veterans United Home Loans Amphitheater at Virginia Beach participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Re-Entry is not permitted at Veterans United Home Loans Amphitheater at Virginia Beach.  Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Restrooms are located in both the Lake Plaza and Forest Plaza.  

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

All sponsorship inquiries should be directed to our office- please call 757-368-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Tailgating is not permitted.

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taxis drop off and pick-up guests outside of the main entrance gate. There is a designated drop off and pick-up tent located at the main entrance.

Traffic is controlled by local law enforcement and the venue. We strongly recommend early arrival and carpooling when possible. Please check local traffic reports for real time updates.

Are typically permitted in the venue; however this does vary by show. Please call 757-368-3000 for specific show information or visit the day of show information.